9ppp Privacy Policy

9ppp ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who register and use the 9 ppp platform. This Privacy Policy sets out, in clear and legally precise terms, what personal data we collect from you, why we collect it, how we use it, who we may share it with, and what rights you hold in relation to your data.

This policy applies to all users of the 9ppp website and mobile-optimised platform, including registered players, prospective players who browse without registering, and any individual who contacts 9ppp through our support channels.

By registering an account, making a deposit, or otherwise using the 9ppp platform in any capacity, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you must discontinue use of the platform immediately.

For the purposes of applicable data protection law, the data controller responsible for your personal data is the 9ppp platform operator, licensed under an international gaming license and operating the platform accessible at 9ppp.club.

All data protection enquiries, subject access requests, correction requests, and deletion requests should be directed to the 9ppp Data Protection contact via the email address set out in Section 16 of this policy. We will acknowledge all requests within 5 business days and aim to resolve them within 30 calendar days of receipt.

9ppp collects personal data across several categories depending on how you interact with the platform. The categories of personal data we may collect are as follows:

3.1 Registration & Identity Data

• Full legal name
• Date of birth (for age verification — players must be 21 years of age or older)
• Email address
• Mobile phone number
• Residential address (city, province, country)
• Username and encrypted password

3.2 KYC Verification Data

• Government-issued CNIC (Computerised National Identity Card) — front and back scan
• Proof of address documentation (e.g., utility bill, bank statement)
• Proof of payment method ownership (e.g., screenshot of JazzCash or EasyPaisa account name matching registered name)
• Selfie photograph for liveness verification where required

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records
• Payment method identifiers (e.g., JazzCash mobile number, EasyPaisa account reference, USDT TRC20 wallet address)
• Transaction amounts, dates, and statuses
• Wallet balance history

3.4 Gaming & Betting Activity Data

• Game sessions, bet history, stakes, and outcomes
• Sports betting selections, odds accepted, and settlement results
• Bonus usage, wagering progress, and promotion participation records
• Responsible gaming tool usage (deposit limits set, cooling-off periods, self-exclusion requests)

3.5 Technical & Device Data

• IP address and approximate geolocation at time of login
• Device type, operating system, and browser type
• Session duration and navigation patterns
• Cookies and similar tracking technologies (see Section 11)

3.6 Communications Data

• Records of live chat conversations with 9ppp support agents
• Email correspondence sent to or received from 9ppp
• Feedback, complaints, and dispute records

9ppp collects your personal data through the following means:

• Directly from you — when you complete the registration form, submit KYC documents, initiate a deposit or withdrawal, contact support, or update your account profile.
• Automatically — through cookies, server logs, and session tracking technologies when you browse or use the 9ppp platform (see Section 11).
• From third-party verification partners — when KYC identity checks are processed through our licensed identity verification providers.
• From payment processors — transaction confirmations and status updates received from JazzCash, EasyPaisa, USDT TRC20 blockchain networks, and other payment partners.
• From fraud prevention systems — risk scoring data and device fingerprinting outputs generated by our fraud detection infrastructure.

9ppp processes your personal data under the following legal bases, consistent with international data protection standards applicable under our gaming license framework:

Where processing is based on your consent (such as marketing emails or optional analytics cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent for mandatory processing categories (e.g., KYC) may result in the suspension of your account where we are legally required to hold verified data.

9ppp uses the personal data it collects for the following specific purposes:

• Account creation and administration: To create, maintain, and operate your 9ppp player account, including login authentication, account settings management, and profile updates.
• Payment processing: To facilitate deposits and withdrawals via JazzCash, EasyPaisa, USDT TRC20, and other supported payment channels, and to maintain accurate transaction records.
• Identity verification (KYC): To verify that you are who you say you are, that you meet the minimum age requirement of 21 years, and that your payment methods belong to you — all as required under our international gaming license.
• Fraud and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and unauthorised access to player accounts.
• Responsible gaming compliance: To monitor gaming behaviour for indicators of problem gambling, enforce self-exclusion and deposit limit requests, and fulfil responsible gaming obligations under our gaming license.
• Customer support: To respond to your enquiries, process complaints, investigate disputes, and provide technical assistance.
• Platform improvement: To analyse usage patterns, identify technical issues, improve game performance, and develop new platform features.
• Marketing (opt-in only): To send promotional emails, bonus notifications, and platform updates to players who have opted in to receive marketing communications. You may unsubscribe at any time.
• Legal and regulatory compliance: To fulfil reporting obligations to our gaming license regulator and any other applicable regulatory or law enforcement body.

9ppp may share your personal data with the following categories of third parties, strictly on a need-to-know basis and only for the purposes outlined in this policy:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Bank Alfalah, USDT TRC20 network providers, and Bitcoin network infrastructure — to process and verify financial transactions.
• KYC verification providers: Licensed identity verification partners who process CNIC scans, selfie checks, and document authentication on our behalf under strict data processing agreements.
• Fraud prevention and risk management providers: Specialist third-party systems that analyse device fingerprints, IP intelligence, and behavioural patterns to detect and prevent fraudulent activity.
• IT and platform infrastructure providers: Cloud hosting, content delivery, and database service providers who process data on our behalf under binding data processing agreements and are contractually prohibited from using player data for their own purposes.
• Gaming license regulators: Our international gaming license authority may require us to submit player data reports as part of our regulatory compliance obligations. All such disclosures are made in accordance with our license terms.
• Law enforcement and government bodies: Where 9ppp is compelled by a valid legal order, court order, or regulatory requirement to disclose player data, we will comply to the extent required by applicable law.

All third parties with whom 9ppp shares personal data are required to maintain appropriate technical and organisational security measures and are contractually prohibited from using the data for any purpose beyond that for which it was shared.

Given the nature of 9ppp as an internationally licensed online gaming platform serving Pakistani players, your personal data may be transferred to and processed in countries outside of Pakistan. This includes transfers to the jurisdiction in which our gaming license is held, as well as to the locations of our infrastructure and service providers.

Where personal data is transferred internationally, 9ppp ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under our licensing jurisdiction's data protection framework. These safeguards include:

• Contractual data processing agreements with all third-party recipients incorporating standard data protection clauses.
• Technical security measures including end-to-end encryption for data in transit across all international transfer pathways.
• Due diligence assessments of recipient countries' data protection adequacy prior to any transfer arrangement being established.

9ppp retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, and in compliance with our gaming license obligations. The following retention periods apply:

Extended retention may apply where data is subject to an active investigation, legal proceedings, or a regulatory compliance obligation requiring longer preservation. When data is no longer required, it is securely deleted or anonymised.

Subject to applicable data protection law and our gaming license obligations, you hold the following rights in relation to your personal data held by 9ppp:

• Right of Access: You may request a copy of the personal data 9ppp holds about you. We will provide this within 30 calendar days of a verified request.
• Right to Rectification: If any of the personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. Contact support with the specific details to be amended.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. Note that certain data (e.g., KYC records and transaction history) must be retained for a minimum period under our gaming license obligations and cannot be deleted prior to the expiry of those retention periods.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances, such as while a dispute is being resolved.
• Right to Data Portability: You may request your personal data in a structured, machine-readable format where technically feasible and where processing is based on consent or contract.
• Right to Object: You may object to processing based on legitimate interests, and you may withdraw consent for marketing communications at any time without consequence to your account access.
• Right to Lodge a Complaint: If you believe your data rights have not been respected, you have the right to lodge a complaint with the relevant supervisory authority under our gaming license jurisdiction.

To exercise any of the above rights, please contact 9ppp at the details set out in Section 16. We may need to verify your identity before processing any data rights request to prevent unauthorised access to another person's data.

9ppp uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that allow us to recognise you and personalise your experience. The categories of cookies we use are as follows:

9ppp does not use third-party advertising or retargeting cookies. You may manage or disable non-essential cookies through your browser settings at any time. Disabling essential cookies will impair or prevent your use of the platform.

The 9ppp platform is strictly intended for adults aged 21 years and above. 21+

9ppp does not knowingly collect personal data from any person under the age of 21. If you are a parent or guardian and believe that your child has provided personal information to 9ppp without your consent, please contact us immediately at the details set out in Section 16. We will promptly investigate and, where confirmed, delete all data associated with the minor's account and suspend any gaming activity.

Any account found to be operated by a person under the age of 21 will be closed immediately. All associated data will be deleted in accordance with applicable law, with the exception of records required to be retained for fraud or regulatory reporting purposes.

9ppp implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 9ppp platform.
• Salted password hashing — passwords are never stored in plaintext. They are processed through a one-way cryptographic hashing function with a unique salt per account.
• Role-based access controls — internal 9ppp staff may only access player data necessary for their specific job function. Access is logged and audited.
• Multi-factor authentication for all internal staff accounts with access to player data systems.
• Regular security audits and penetration testing conducted by independent third-party security specialists.
• Encrypted data storage for all KYC documents and sensitive identity data held at rest.
• Intrusion detection systems monitoring platform infrastructure 24/7 for anomalous access patterns.

In the event of a data breach that is likely to result in a risk to your rights or interests, 9ppp will notify affected players as required under applicable law and take immediate steps to contain and remediate the breach.

The 9ppp platform may contain references to game providers and payment partners whose services are integrated into the platform. While 9ppp takes care in selecting trusted, licensed partners, this Privacy Policy applies solely to data processed by 9ppp itself.

Third-party service providers integrated into the 9ppp platform — including game studios, payment gateways, and KYC providers — have their own privacy practices and data processing terms. 9ppp is not responsible for the privacy practices of third parties. Where data is shared with a third party, it is done under a contractual data processing agreement as described in Section 7.

9ppp reserves the right to update or amend this Privacy Policy at any time. The effective date displayed at the top of this document will be revised to reflect the date of the most recent update. Where changes are material — meaning they meaningfully alter how we use your data or affect your rights — we will notify registered players via their registered email address or through an in-platform notification prior to the changes taking effect.

Continued use of the 9ppp platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. It is your responsibility to review this policy periodically to remain informed of how your data is handled. The most current version of this policy is always available at 9ppp.club/privacy-policy.

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way 9ppp handles your personal data, please contact us through the following channels:

• Email: [email protected]
• Subject line: Please include "Privacy Request" or "Data Rights Request" in your subject line to ensure your message is routed to the correct team.
• Live Chat: Available 24/7 from within your logged-in 9ppp account dashboard for general privacy enquiries.
• Response Time: We aim to acknowledge all privacy-related requests within 5 business days and resolve them within 30 calendar days. Complex requests may require additional time, in which case we will notify you of the expected timeline.

For responsible gaming matters — including self-exclusion requests, deposit limit changes, or cooling-off period applications — please visit our dedicated Responsible Gaming page or contact support directly. All responsible gaming requests are treated with priority.